Customer Satisfaction: Reporting Measured Results

We are happy to report that our all time customer satisfaction rating is 97% positive! We say this not to brag, but rather to highlight an important aspect of our business — our relationships with our customers. We value our customers, and their opinions, too. Without their input and honesty, we would not be able to […]

Empathy is Our Customer Acquisition Strategy

I have always considered myself a really good listener. I’m the kind of guy in touch with his emotional side. It has been an asset to my business and in my relationships with my customers, as well as in my personal life. But lately, I’ve been thinking that I need to go beyond listening and […]